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Privacy Policy

Last updated November 15, 2026.

This policy explains what data Domatrix (domatrix.app) handles, why, and what your rights are. It covers the website, the dashboard and the public pages our customers create. We follow Brazil's General Data Protection Law (Law 13,709/2018) and the applicable laws in the United States.

  1. 1.Who we are

    Domatrix is software for managing properties with units for rent, such as coworking spaces, offices and medical suites.

    For any privacy matter, write to privacidade@domatrix.app.

  2. 2.Our role

    For your account data and website usage, Domatrix is the controller.

    For the data you enter about your property (tenants, leases, charges and visitors), you are the controller. Domatrix processes that data on your behalf, as a processor, only to provide the service.

  3. 3.Data we handle

    • Account: name, email, language and password. The password is stored encrypted by the sign-in service and no one at Domatrix can see it.
    • Sign in with Google: if you choose this option, Google shares your name, email and profile picture with us.
    • Property: what you enter, such as floors, units, tenants, documents, leases and charges.
    • Public page visitors: name, phone and, if provided, email of people who book a tour. This data goes to the property owner.
    • Support: what you write in help requests.
    • Browsing: pages visited and the campaign that brought you. A random identifier and the ad click identifier are stored only if you accept measurement cookies.

  4. 4.How we use it

    • Create and maintain your account and let you sign in.
    • Provide the service: show your property, calendar, leases and charges.
    • Send required emails, such as sign-up confirmation, password reset and tour alerts.
    • Answer support requests.
    • Understand, in aggregate, which channels bring new customers.
    • Meet legal obligations and prevent fraud.

    We do not sell personal data. We do not use customer data to train artificial intelligence.

  5. 5.Legal bases

    We process data to perform our contract with you, meet legal obligations, pursue legitimate interests (such as security and service improvement) and, where stated, with your consent. That is the case for measurement cookies and for sending data to Flow Agency.

  6. 6.Who we share it with

    We use providers that process data only to deliver the service to Domatrix:

    • Supabase: database and sign-in, with servers in São Paulo.
    • Vercel: website hosting.
    • Resend: email delivery.
    • Cloudflare: website address (DNS).
    • Google: only if you choose to sign in with Google.
    • Asaas (Brazil) and Stripe (United States): payment processing, when billing is enabled for your account.
    • Flow Agency: only if you request contact and authorize it. It receives only the data you reviewed before sending.

    Some providers may process data outside Brazil, under contractual safeguards. We may also share data with authorities when the law requires it.

  7. 7.Cookies

    We use essential cookies to keep you signed in and remember your language.

    Measurement cookies are stored only if you accept them in the site notice. You can decline without losing any feature.

    We do not install social media pixels or third party ad trackers.

  8. 8.How long we keep it

    We keep data while the account is active. When the account is closed, data is deleted or anonymized, except what the law requires us to keep, for as long as it requires.

  9. 9.Security

    The website uses an encrypted connection (HTTPS). In the database, each organization can only see its own data. Payment keys stay on the server only. No system is perfect, but we work to protect your data and will notify you and the authorities of any relevant incident.

  10. 10.Your rights

    You can ask us to confirm that we process your data, and for access, correction, deletion, portability, information about sharing and withdrawal of consent.

    Send your request to privacidade@domatrix.app. If you are a tenant or visitor of a property that uses Domatrix, contact the property first, since it is responsible for your data. We will help as needed.

    In the United States, you can also exercise the rights granted by your state's laws. We do not sell personal data or share it for targeted advertising.

  11. 11.Minors

    Domatrix is built for businesses and professionals. It is not intended for anyone under 18.

  12. 12.Changes to this policy

    We may update this policy. The date at the top always shows the current version. Important changes will be announced by email or in the dashboard.

Read the Terms of Use